Black Halo will accept returns* for items purchased on the Black Halo.com store that are received back within 10 days from the delivery date for a refund and 30 days from the delivery date for an exchange or store credit. Returns received back after 30 days from the delivery date will not be accepted. Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.
*No returns or exchanges are allowed on Sale/Private Sale items.
All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn all original packaging and hangers must be included.International Returns
The customer is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.
All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below:
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.
Rejected returns will be sent back to the shipping address on your original order and customer may be charged a $13 rejection fee.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Branded Online and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.
International refusals. The customer is responsible for all duties or taxes. If you refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by using the "Help" form located on all store pages or call 855-655-8976 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.
Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by using the "Help" form located on all store pages or call 855-655-8976. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.
All prices are displayed in US Dollars. International orders will be billed at the then current currency conversion rates. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.
If you are a registered customer, you can easily update your information by logging into your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Account Information” or “Address Book” link to update your account information.