Order Status

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 855-655-8976 or by clicking Contact Us.

Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.

Shipping & Delivery

Orders will be processed and shipped within 2-3 business days from date order is placed and approved. You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. Int'l orders must clear import/export regulations which could add to the shipping time of an order. Please note that we do not ship to PO Boxes or APO/FPO addresses at this time.

Orders are shipped via the method chosen at the time the order was placed. We currently offer 3 shipping methods for Domestic orders: Ground Shipping (FedEx), 2-Day Shipping (FedEx) and Overnight Shipping (FedEx). For Int'l orders, we use FedEx. All shipping methods are based on date order is shipped, not placed.

We currently ship to the following countries: 

American Samoa • Antigua and Barbuda • Argentina • Armenia • Aruba • Australia • Austria • Bahamas • Barbados • Belgium • Belize • Bermuda • Bolivia, Plurinational State of • Bosnia and Herzegovina • Brazil • Bulgaria • Canada • Cayman Islands • Chile • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark • Dominica • Dominican Republic • Ecuador • El Salvador • Estonia • Fiji • Finland • France • Germany • Gibraltar • Greece • Greenland • Grenada • Guadeloupe • Guam • Guatemala • Haiti • Holy See (Vatican City State) • Hong Kong • Hungary • Iceland • India • Ireland • Israel • Italy • Jamaica • Japan • Korea, Republic of • Martinique • Mexico • Monaco • Netherlands • Netherlands Antilles • New Zealand • Nicaragua • Norway • Panama • Paraguay • Peru • Philippines • Poland • Portugal • Romania • Saint Kitts and Nevis • Saint Lucia • Saint Vincent and the Grenadines • Singapore • Slovakia • Slovenia • Spain • Sweden • Switzerland • Taiwan, Province of China • Thailand • Trinidad and Tobago • Turkey • Turks and Caicos Islands • United Arab Emirates • United Kingdom • Uruguay • Venezuela, Bolivarian Republic of • Virgin Islands, British • Virgin Islands, U.S.

*Please note that all International shipments are sent DDU. All duties and taxes and brokerage fees shall be borne the purchaser.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.